 | What are my POP and SMTP settings? | |
 | Your POP and SMTP mailserver settings are mail.yourdomain.com
Example:
Imagine your domain name is www.mydomain.co.uk
and your Email address is info@mydomain.co.uk
Yo |
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| What is my Username/Account name? | |
| Your username/account name is your full Email address. (Note this may be different to what you are used to - with many systems the username may just be the first part of the address, but here you must enter the full Email address) |
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| Why does my IMAP connection keep disconnecting? | |
| Check to ensure you don't have your Webmail open at the same time as accessing your IMAP mail. The automatic refresh in your Webmail window can cause your IMAP connection to drop. |
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| How do I delete Emails in an IMAP account? | |
| When you choose to delete an Email over an IMAP connection, your Email client will not actually delete the Email, but instead 'mark' it for deletion.
To physically delete Emails 'marked' for deletion you then have to 'purge' them. Consult the help fil |
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| How do I create an Email account for my domain? | |
| As with all aspects of your nativespace hosting, everything can be configured with ease via your cPanel.
To create an Email account for your domain in the format yourname@yourdomain.com then follow these instructions:
1. Login to your cPanel (www.y |
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| How can I access my Webmail? | |
| To access your Webmail from any browser, simply visit www.yourdomain.com/webmail
You will be prompted to enter your username and password - note you must enter your Email address and corresponding Email password here, NOT your nativespace username and |
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| How can I setup a Catch-All Email address? | |
| To create a default Email address that will catch all Email that is unrouted, do the following:
1) Login to cPanel
2) Click 'Mail'
3) Click 'Default Address'
4) Click 'Set Default Address'
5) Enter the default mailbox address you would like to use. |
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| I cannot send Email? | |
| If you are having a problem sending Email then ensure you have instructed your mail client that your outgoing server requires authorisation, and the settings are set to be the same as your incoming server.
In Outlook or Outlook Express, this option can |
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Knowledgebase 
